Privacy Policy mint33

Introduction and Scope of This Policy

This Privacy Policy is issued by mint33 ("we", "our platform") and applies to all individuals who register an account, browse the website, or use any services provided at mint33.one.

By using our platform, you agree that your personal information is processed in accordance with the terms set out in this document. If you do not agree with any part of this policy, you are advised not to proceed with registration or use of our services.

This policy applies to all mint33 service channels, including the website, mobile app (if available), live chat, customer support email, and any communications relating to your account.

Information We Collect

To provide safe and responsible online betting services, mint33 collects the following categories of information:

• Registration Information: username, password (stored in encrypted form), email address, mobile phone number and date of birth.
• Identity Verification Information (KYC): identification card number (MyKad), full name, date of birth, and supporting documents uploaded for licensing compliance purposes.
• Financial Information: deposit and withdrawal method details (Touch 'n Go eWallet, DuitNow, FPX, Boost or crypto), transaction history and betting records.
• Technical Data: IP address, browser type, operating system, pages visited, session duration and cookie information.
• Communications: live chat session records and email correspondence with our support team.

We only collect information required for the stated purposes and do not collect data beyond what is needed for operations and legal compliance.

How We Use Your Information

The personal information collected is used for the following purposes:

• Processing account registration, identity verification, deposits and withdrawals.
• Verifying that members have reached the minimum age requirement of 21 years to use betting services.
• Complying with international licensing requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.
• Providing efficient and responsive 24/7 customer support in Malay and English.
• Sending important notifications relating to your account, transactions and policy updates.
• Analysing usage patterns in aggregate form to improve platform service quality.
• Identifying and preventing fraudulent activity, manipulation or misuse of the platform.
• Complying with any orders or requests from competent authorities under applicable legislation.

Legal Basis for Data Processing

mint33 processes your personal information based on one or more of the following legal bases:

• Consent: When you register and voluntarily agree to the Terms and Conditions and this Privacy Policy.
• Performance of Contract: Processing required to fulfil mint33's obligations to you as a registered member, including processing financial transactions.
• Legal Obligation: Processing required to comply with licensing obligations, including KYC, AML and reporting requirements.
• Legitimate Interests: Processing necessary to maintain platform security, prevent fraud and ensure service integrity.

Sharing Information with Third Parties

mint33 does not sell or disclose your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: Payment processing providers (such as e-wallet and FPX solutions) that are bound by strict confidentiality agreements and may only use data for specified purposes.
• Game Software Providers: Third-party game platforms that operate games on the mint33 platform may receive the minimum technical data required for game functionality.
• Relevant Authorities: Where required by law, court order or regulatory bodies relating to international gambling licensing.
• Fraud Prevention: Sharing information with security and anti-fraud service providers to protect the platform and members from malicious activity.

All third parties we work with are subject to binding data protection agreements and are not permitted to use your data for purposes other than those specified.

Data Retention Period

mint33 retains your personal information for as long as necessary to fulfil the purpose of collection, or for as long as required by law and licensing requirements.

• Active account information is retained for as long as your account is active and for a specified period after account closure to meet compliance requirements.
• Financial transaction records and KYC data are retained in accordance with applicable legal requirements, which may include a minimum period of years after the last transaction.
• Technical logs and session data are retained for a shorter period for security and troubleshooting purposes.
• Customer support communication records are retained to enable us to provide consistent service and resolve any disputes.

When data is no longer needed, we will delete or anonymise it in a secure and irreversible manner.

Cookies and Tracking Technologies

mint33 uses cookies and similar tracking technologies to improve user experience and analyse platform performance.

• Essential Cookies: Required for basic website functions such as login session management and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collect information about how visitors use our website anonymously to help us improve functionality.
• Functional Cookies: Remember your preferences such as language and display settings to provide a more personalised experience.

You can manage cookie settings through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Personal Information Security

mint33 implements various technical and organisational security measures to protect your personal information from unauthorised access, misuse, disclosure, alteration or destruction.

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Password storage using strong hashing algorithms — your password is not stored in plain text.
• Two-factor authentication (2FA) is available to provide an additional layer of security for your account.
• 24/7 security monitoring to detect and respond to any threats or suspicious activity.
• Regular security audits conducted by internal teams and independent third parties.
• Server infrastructure housed in data centres with high-level physical and digital security.

Cross-Border Data Transfers

As mint33 operates under international licensing, your data may be processed or stored on servers located outside Malaysia. In all cases, such data transfers are subject to protections equivalent to or greater than those set out in this policy.

We ensure that any cross-border data transfers are carried out using appropriate safeguards, including binding data processing agreements with all parties involved.

Privacy Policy Updates

mint33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry practices. Any significant updates will be communicated to you via email or in-account notification.

Continued use of our platform after an update notification is considered your acceptance of the revised Privacy Policy. You are encouraged to review this page periodically.